F.A.Q.

• The way to CERN
• Registration at CERN
• Prolongation of CERN Attestation
• Visitor's card for guest

• Enter CERN at Meyrin with goods outside normal working hours
• Enter CERN with goods via France (Prevessin) and leave the same way
• Shipment of radioactive samples
• Use CERN cars or a car rented by CERN
• Get acces to Administrative Information Services (AIS)
• Team account opening rules
• Invoice paid via a CERN team account
• Order goods that will be picked up at the supplier personally
• Get electronics repaired
• More keys needed

• Liquid helium - Ordering and installations
• Get posters printed
• Publish preprints
• Connect computers to network in ISOLDE hall
• Changes in the operation of ISOLDE and related issues
• List of various names and services

The way to CERN ?

Have a look at this page, please.

Back to Top

Registration at CERN ?

If someone comes to CERN for the first time and needs to register:

Fill in the Registration Form and get it signed by the team leader.
Go to the Users' Office with the Registration Form, a passport or ID-card, two passport photographs, a copy of your contract with the home institute, the experiment's number (alike ISxxx) you are going to work on.

Up to date information on the user's office's pages

Back to Top

Prolongation of CERN Attestation ?

• CERN Attestation needs to be prolonged and is not yet expired

  - Normally, one has to get the attestation prolonged before it expires:

  - Fill in the checklist form and get the signature of the team leader
  - Go to the Users'Office with the attestation and the checklist
  - A prolongation will be marked on the Attestation

  - One does not necessarily need to be present personally:

  - Send both Attestation and checklist to someone at CERN who goes to the Users' office

• CERN Attestation is expired for less than ~5 month

  Same procedure as above.

• CERN Attestation is expired for more than ~5 month

  A prolongation of the Attestation is not possible, one has to register again.

Up to date information on the user's office's pages

Back to Top

Visitor's card for guest ?

If someone comes to CERN for a short time without needing a film badge etc.

Send e-mail to External.Visitor@cern.ch and ask them to prepare a visitor's card

Example:

Dear Sir or Madame,
I would like to aks you to prepare a visitor's card for
Mr. ........., University of .......,
for tomorrow, dd.mm.yyyy between 8 a.m. until 18 p.m.
He shall be my guest in a presentation.
He knows where to go and finds the way.
I will not be able to receive him at the CERN entrance.
Thank you for your efforts in advance.
Best regards,

Back to Top

Enter CERN at Meyrin with goods outside normal working hours

If you plans to arrive at CERN-Meyrin with a van or truck full of equipment outside normal working hours (Mo-Fr 8-12 and 13-16).

•  Send information on:
        - Arrival date and time
        - Names of people in vehicle
        - list of goods (copy of Carnet ATA is the best
    a few days before arrival to the guards
   (Claude Ducastel via fax: +41-22-767 91 95 or +41-22-767 88 80)
•  Sometimes, the guard that is actually at the gate does not know about the arrangement. He lets the truck in after a phone call to the visitor's contact person at CERN.
• A few days before departure back home, a shipping request needs to be filled in electronically. The papers can be picked up with the export service in bldg. 73/1-013.

Back to Top

Enter CERN with goods via France (Prevessin) and leave the same way

•  Fill in Transport Request for goods to be transported from the Prevessin Goods Reception (Bldg. 904-R-005, phone +41-22-767 5657, fax +41-22-767 8535) to a building at CERN Meyrin (see example) at least three working days in advance
•  Inform the Prevessin Goods Reception on arrival and transport by sending a fax with Pro-Forma Invoice and Transport Request
   
•  A few days before departure back home, a shipping request to ship the goods from Prevessin back home needs to be filled in electronically.
•  For the transport of the goods from CERN Meyrin to CERN Prevessin, a Transport Request needs to be filled in at least three days in advance.

Note: In order to be able to fill in the requests, one needs to have an account on AIS, the web browser must be configured to accept cookies and not to use a proxy server. Anybody registered at CERN gets this s account upon demand.

Back to Top

Shipment of radioactive samples (Export / Import)

Anyone who needs to ship from or import into CERN radioactive material must contact the Radioactive Shipping Service of the RP group in advance.
Instructions are available at: http://cern.ch/rp-shipping or in the Radiation Protection Procedure PRP13: https://edms.cern.ch/file/346823/LAST_RELEASED/PRP13.pdf

Back to Top

Use CERN cars at CERN or a car rented by CERN

For a car at CERN

•  one has to get a CERN driving licence:
        - fill in form in the user's office, you need to bring your national driving licence
        - let RIVOIRON Claude EP/ABS 75755 160434 4/1-043 C05900 Claude.Rivoiron@cern.ch sign the form
        - bring form back to user's office and get tick in database
•  persons responsible for cars are
        MOURIER Rene EP/SMI 74070 163821 124/R-001 Rene.Mourier@cern.ch
        MUNDA Elisabeth EP/SMI 76170 124/R-001 Elisabeth.Munda@cern.ch
•  When sending an e-mail you better send it to the impersonal address epcars.service@cern.ch.
•  More information about the car pool on the web
•  You can fill in a reservation form. The costs are described on that page, too.

For a car to go far away (CERN rents it outside)

•  person responsible: Tel.: 72202, Bât. 57- R - 036, Transports.Dispatching@cern.ch
•  fill in 'Demande d'intervation transport/Manutation (Transport and Handling request)'
•  get the signature of the ISOLDE secretary on the form 'Ordre de Mission'

Back to Top

Get acces to Administrative Information Services (AIS)

To get a login to AIS in order to use EDH, BHT, ...

• contact AIS helpdesk, call 79933, or send an e-mail,
  e.g., and give the name of the person that needs the login

Back to Toppp

Team account opening rules

An Experiment needs a CERN team account in order to cover expenses at CERN

• The Director of the Institute should send to CERN (Erwin R.V. VAN HOVE, Head of Debtors, Teams and Collaborations Section Finance Division) an official request specifying:
      - On which experiment you intend to collaborate.
      - Name of the Team Account Manager.
      - Name(s) of Member(s) authorised to sign orders (up to which amount).
      - Credit limit guaranteed by your Institute for the current year.
      - Address where invoices have to be sent for payment.
   
  
• Once CERN has set up the team account, one needs to have it activated for use of several services in EDH. So, the team account manager needs to fill in a form that is available in bldg. 4-1-031, phone 77126 or 72052, and return it there.

Back to Top

Invoice paid via a CERN team account

If you need to pay an invoice for something that was not ordered via CERN

•  Company shall send invoice directly to the person that is going to pay

•  The one who will pay sends the invoice together with a demand of payment, the team account number and signature to the finance division, David Challoin, e.g.

Back to Topp

Order goods that will be picked up at the supplier personally

If you need to pick up goods personally at the supplier outside CERN,
like frozen CO2 from Carbagaz

•  set DAI (Demande Achat Interne) and write comment to supplier that goods will be taken personally

•  send e-mail to purchase officer (indicated later on DAI) when goods have arrived at CE

Back to Top

Get electronics repaired

If you know what part is broken

•  get spare part and bring broken module together with spare part to Claude Baubry 3/R-006 who is going to exchange the part

One does not know the reason for the fault of the module

•  take module and schematics to Phillipe Potdevin (PS division) Bldg. 8/1-006 and ask him for help

Back to Top

More keys needed

Fill in form:

•  'Detenteur de la clef' is the person that wants to own the key
•  Physics Group Leader has to sign
•  fax form to Sylvain Laudet

Back to Top

Liquid helium - Ordering and installations

If you need to order liquid helium at CERN

•  Helium is being delivered in dewars of 100 liters or preferably 450 liters

•  Order dewars 48 hours in advance per e-mail at cl.sdcc@cern.ch with CC to Rosario.Consentino@cern.ch

•  Dewar must in any case contain 10...20 liters when sent back

•  When the dewar is not needed for the day of delivery, one should contact cl.sdss@cern.ch or GSM 16.0718 and postpone the delivery

•  When a 450 liters dewar is not needed anymore, one should call 16.9718 and arrange the return of the dewar

•  The description on a used dewar shall be erased and it shall be marked as 'vide' (empty).

General Information on Installation using LHe (2003-12-08)

1. Any new installation (cryostat) connected to the GHe recovery network and needing supply of LHe by transportable Dewars must be announced by the client beforehand to us (R. Conserntino). We will then give advice for the technical solution, verify that our LHe supply capacity is sufficient and if necessary inform TIS for any safety issues concerning the cryogenics. If we do not know about new consumers or learn about it too late we might not have LHe for you, because of the large demand.
2. Any installation (cryostat) supplied with LHe from mobile dewars must be connected to the GHe recovery network. If this is a problem because of back pressurization from the GHe recovery system (which is maintained at a slight overpressure of 10 – 20 mbar), we have appropriate technical solutions (non-return valves). However we can absolutely not tolerate any loss to atmosphere since helium even at CERN costs money (4 CHF per liter LHe). So please also verify that all your isolation valves are closed before you leave the zone for a long (shutdown) period.
3. It is the responsibility of the client to receive the LHe dewar at his zone and connect it to the GHe recovery collector (all the time). Also when the experiment is in shutdown, it is the responsibility of the client to keep the access (valve) to the GHe recovery network closed in order to avoid loss of GHe. The cryo operation team will during his annual inspection add some further non-return valves in order to sub-divide the GHe recovery pipe work of the various experimental halls/areas.
4. Any person on the client side handling LHe dewars must have followed the safety training (there are regularly internal CERN course on cryogenics safety) for more detailed information see the WEB page of the training service and TIS.
5. Any person handling the transfer of LHe from the dewar should also have a common sense of understanding of thermodynamics. For example when doing cooldown of large cold masses it might be thermodynamically more efficient and less helium/money consuming to do a LN2 pre-cooling from 300 k to 80 K (a liter of LN2 costs only a few centime). Even when the complete cooldown of the cold mass is done with LHe please do it with reasonable mass flows. I know you normally have time pressure but its not a reason to flush a full LHe dewar into the cryostat within two hours. First of all it creates a lot of flush (GHe evaporated during the transfer) which is difficult to be handled without big pressure increases and it might be even dangerous for your cold mass which might not resist the high thermal and mechanical gradients it is exposed to.

Back to Topp

Get posters printed

If you want to have a poster printed on standard or glossy paper

•  Send the poster as *.pdf or *.ps attached to an e-mail to Fabienne Marcastel [fabienne.marcastel@cern.ch]

•  The request contains the following information:
      - paper size of printout (e.g. A0)
      - paper size for which *.pdf has been created (e.g. A4)
      - paper quality (normal or glossy)
      - budget code (price August 2003: glossy 50 CHF).

•  Pick up poster in 510 R-014 when printed

Back to Top

Publish preprints

If you has submitted a paper for publication and wants to publish a preprint within CERN/EP.

•  Get template/example file (Tex, Word, Framemaker). The cover page must not be prepared.

•  Prepare preprint (leave out preprint number)

•  Send preprint both as *.ps or *.pdf and as editable file (*.doc, *.tex) to Valerie BRUNNER together with the following information:
   - Experiment number (ISOLDE ISxxx)
   - Team account (if your experiment has none, ask the SSP coordinator)
   - a number of hard  copies that will be sent out around the world have to be payed
   - Number of hard copies wanted personally, if any, other wise state 'no hardcopies needed'
•  After a CERN referee has read the preprint one will be given a preprint number
•  Send preprint including preprint number both as *.ps or *.pdf and as editable file (*.doc, *.tex) to Valerie BRUNNER)
•  Some days later the preprint will be available on the CERN Document Server
  (Official web page on EP preprints)

Back to Topopp

Connect computers to network in ISOLDE hall

If you need to connect computers to the network and not enough sockets are free

1. you should register their PC in order to get an IP address via http://network/register.

2. You should tell us (netops@cern.ch) where you want to connect this minihub (socket Id nubmer)

3. you should pass by our office to get a FANOUT

All this things can be done very quickly ( 2-3 hours ) after you send the requests.

Back to Top

Changes in the operation of ISOLDE and related issues

General troubleshooting (08.03.2004)

For general issues and failures in installations (electrical installations, cleaning, wast, etc.) call 77777 during normal working hours (7:30 until 18:30) and 72201 outside normal working hours.
 

Shipment of radioactive samples (09.01.2004)

Anyone who needs to ship from or import into CERN radioactive material must contact the Radioactive Shipping Service of the RP group in advance. Instructions are available at: http://cern.ch/rp-shipping or in the Radiation Protection Procedure PRP13: https://edms.cern.ch/file/346823/LAST_RELEASED/PRP13.pdf
 

Shipment of radioactive samples (10.10.2003)

Procedure has been refined, read more

Collections of isotopes and shipment of samples (10.09.2003)

The spectrometric service would like to recive for all collections which need to be shipped or where an isotopic analysis is required :
a small sample, from a very short collection, in order to assess the abundance of the various isotopes. Ideally, this sample should be produced at the beginning of a collection, in many cases the results can
then be available at the end.
 

Access Control System to ISOLDE hall

on Monday May 5, the new access control system of the ISOLDE hall will be taken into operation, with access by magnetic card only. This means that all users needing access to the hall must fulfil the following criteria: a.) possess a CERN access card b.) be registered as bearer of a CERN filmbadge c.) access to the hall granted d.) having passed a CERN Safety course during the last two years

EP Preprints

- From the 1st January 2003 Valerie BRUNNER will be responsible for EP Preprints.

- The contact person for the ISOLDE users for technical issues in the experimental hall will from 1 July 2002 be Uwe Georg.
- For alignment of the experiments we will in the future need to order the work well in advance. Uwe Georg will coordinate the alignment requests.

MINUTES OF THE PS-ISOLDE COORDINATION MEETING held on 30 April 2002:

- The RPC server still saturates when it receives too many commands (e.g. beam lines and QP arrays).
- NOTE that the QP array program will claim that it has completed the setting of all elements without reading back the AQN values. Always check after having loaded a QP array that it was really accepted.
- The HRS.FC690 faraday cup is not working. It seems as a wire has been cut between the cup and the control room.

MINUTES OF THE PS-ISOLDE COORDINATION MEETING held on 23 April 2002:

- Uwe Georg will be nominated new TSO (Territorial Safety Officer) for the ISOLDE experimental hall

Back to Topop

List of various names and services

Signatures from the division, caretaker of division	Claude Rivoiron
Divsional safety officer	Hans Taureg
Invoices to outside CERN for teams	Edith Regat
Invoices to teams from outside CERN	Renée Chacornac
Telefon Pin Code	Raphoz
Team account opening	Erwin van Hove
Shipping Export Meyrin	Gerald Frick
Express mail (documents only)	75643
Goods Reception Meyrin (goods, incl. express delivery)	76390
INTC Secretary	Monique Budel
Concrete blocks, lead blocks: move, transport, source and drain	16.4042, EDH-request: Request form
Move something with crane in ISOLDE hall	16.4042
Transport Service: transport, Sixt car rent	72202, Transports.Dispatching@cern.ch, Request form
Secretariat Bossen Signature for authorization to access to central store in urgent cases	Nicole Grenier
Invoices gas rent	David Challoin
Orders that are sent immediately	Martine Lafage-Ribert
Grey Book	Chantal Thiboud Tel. 79570
Theodolit of EST-SU, helped sometimes	Jean-Noel Joux, boss: Christian Lasseur 74777
Water connectors	Kuhnl-Kinel, 16.0549
Request general repairs	77777 during normal working hours, else 72201
Dangerous gases	Jonathan Gulley, 16.0890
Liquid nitrogen vessels	Mohamed Kassimi, 16.0275
Demineralized water	Serge Forel, bldg. 118
Car rent	EPCARS.Service@cern.ch, 74070
Fabricate parts outside CERN	Deparis, 75893; Malzacker 73907
Car stickers for private cars entering CERN
Get rid of chemical waste Store dangerous chemicals	Magnier
Print office (copy of proposals, e.g.)	73279
FAX EP secretariat	79400
FAX EP (near Rivoiron)	79575
Bypass somebody in AIS procedure	Jose Salicio Diez, 72655
Keys, locks	72070
Purchasing Service	Fax: 77530
Get holes drilled etc. at installation in ISOLDE hall	Michel Blanc , 75254
Cleaning of laboratory etc. requested	Anne Murer, 160605

Back to Top